FAQs

Q?

What happens if the sitter I request isn’t available?

A.

We give your requested sitter 24 hours to confirm or decline the sit request.  After 24 hours, Mollycoddlers will begin contacting our team of  sitters so that we can confirm your request as quickly as possible.

Q?

How much notice do I need to give in order to book a sitter?

A.

The more notice you give, the better! However we are happy to accommodate your requests on short notice and as always, will do our absolute best to accommodate  any requests made.  Currently any requests made through your account need to be done a minimum of 12 hours before.  If you are scheduling with less than 12 hours notice, you will need to call or email Mollycoddlers to make this arrangement.

Q?

What happens to my booking fee if I no longer need my sitter?

A.

Booking fees are non-refundable and non-transferable to another date once the sitter has been confirmed.  You can cancel any confirmed requests online directly from your account.  You will incur additional cancellation fees if the cancellation is within 24 hours.

Q?

Can I change the date of my confirmed request?

A.

You cannot change the date of a confirmed sit request.  You must cancel the confirmed sit online and request the new date needed.  You will need to pay a new booking fee.

Q?

What should I do if I need to change the time of my scheduled sit?

A.

If you would like to make a time change request and your sitter has already been confirmed please contact Mollycoddlers to request the time change.  We will contact your sitter immediately to see if she/he can accommodate your request.  Please do not change the time through your account if a sitter has been confirmed as this will cause the sitter to be removed from the sit in case they aren't able to accommodate the new hours.

Q?

What is a booking fee and I do I pay it every time I need a sitter?

A.

A booking fee is paid via credit card each time you request a sitter.  This fee is the payment made to Mollycoddlers for providing a sitter for you.  The fee is non-refundable and cannot be swapped out for another date.

Q?

Who can I contact for more questions?

A.

My name is Shanna Kane and I'm the owner/operator of Mollycoddlers.  You can email me any time at shanna@mollycoddlers.net or you can visit our contact page for more options.  I'm also available to take phone calls during office hours.

Q?

How can I book a sitter through the website?

A.

It's easier than you think to start booking a sitter through Mollycoddlers:

  1. Determine the date(s) and time(s) that you need a sitter
  2. Either register as a new family or log into your account here (hotel/vacationing families please CALL to schedule your sitter).
  3. We'll schedule a sitter that fits your needs and we'll respond back with a bio of your sitter.
  4. You'll enjoy the peace of mind knowing your kids are in the hands of professionals!

Q?

What does it cost to hire a nanny or sitter?

A.

A full listing of all our prices, discounts and other features can be found on our pricing page.

Q?

What type of services do you offer?

A.

We proudly provide fun, interactive and experienced nannies and sitters to fit the needs of Orange County, Long Beach and Los Angeles families and families vacationing in local hotels & resorts. We are bonded and fully insured.

We offer on call babysitting, hotel babysitting, nanny placements, childcare for group events and more! We look forward to working with your family.

Q?

What areas do you serve?

A.

Los Angeles, Long Beach, Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley, Foothill Ranch, Coto de Caza, Dove Canyon, Ladera Ranch, Newport Coast, Corona Del Mar, Trabuco Canyon,Fullerton, Garden Grove, Huntington Beach, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel,La Habra, Lake Forest, La Palma, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda!

Q?

Why are you so passionate about your business?

A.

As a mom myself, I know how important it is to have great, worry free childcare. I wanted to provide a place that busy mommies like me could go to find a loving sitter that my children would ask for again and again. The sitters had to be exceptional. To me, an exceptional nanny or sitter is one that is experienced, dependable, creative, trustworthy, loving, fun, interactive and best of all LOVES children. I look for those traits in each and every sitter that becomes part of the Mollycoddlers' team.

Q?

How did you start Mollycoddlers?

A.

In 2000, after more than 15 rewarding years of working as a nanny, I decided to take my many years of knowledge and experience working with children and help other busy mommies and daddies find great childcare. I wanted to create a service that realized how important personalized and attentive customer service was. So I created Mollycoddlers, a privately owned and operated nanny and sitting service.